Our Company

Powerful Answers is an international consultancy focussing on IT Service Management in the broadest sense. We are professionals with a broad background working for large ICT companies, with deep knowledge of service provisioning processes, organisation design and international business.
Our certifications at ITIL Expert level are only a starting point: what counts more is our varied background, ranging from technical IT experience to coaching and from in-depth analytical abilities to managing organisations at senior levels.

However, what is most important to us is seeing your business improve by implementing the proper service provisioning processes. We strongly believe that IT Service Management is the key to a successful business now that so much depends on IT.

Powerful Answers has its base in Bulgaria, The Netherlands and in the Czech Republic, but is accustomed to working internationally, cross-culturally and in various languages. Explore our services for a touch of what we can offer or contact us via the form to get into direct conversations with us.


Dolf van der Haven
Managing Director and Co-founder
Telephone: +31640117630
Languages: Dutch, English, Russian, French, German, Portuguese, Persian, Indonesian, Bulgarian

Dolf has a history of about 20 years in the ICT industry, working for various mulitinational ICT companies as a Consultant, Engineer and in a number of (Senior) Management positions. After working in a more technical organisation, he became quickly interested in communication and people management, which led to a natural development towards leadership roles, thus giving him a broad background in people and business management as well as customer relationships. Apart from this, he has been trained in coaching and counseling and set up his own Integral Coaching & Counseling company.

Dolf is the author of two books: "The Healing Elephant," about his views on coaching and psychotherapy, and the forthcoming book "The Human Face of Management," about his perspective on management in large companies.

Dolf is based in Groenekan, The Netherlands.

Ivan Raychinov
Managing Director and Co-founder
Telephone: +420776562096
Languages: Bulgarian, English, Czech

Ivan Raychinov is an engineer in Telecommunication Techniques and Technologies and has obtained the ITIL Expert certification. Originally from the Engineering world, he also holds various network industry certificates, mostly from Cisco.

Ivan starts his career at IBM, where he joins a team that provides support for networks of large European customers. After having obtained substatial experience in Network Engineering, he continues his career at Accenture, where he starts as a Client Connectivity Manager. Apart from designing and implementing network solutions, his tasks also involve managing the relationship with the customer and management of the project with the client.

In 2011, he joins Verizon as a Senior Consultant and works besides his engineering activities on several Service Management projects, where customer processes are defined and improved.

Ivan is based in the Czech Republic and Bulgaria.