ITSM consultancy

IT Service Management Integration service will help you adopt ITSM in your company, regardless whether you are already running some of those processes or whether you are...
The ITSM Tool Selection Assistance service will help you select the best tool to manage your ITSM activities. We will ensure that from the variety of tools on the market...
ISO/IEC 20000 is the international standard for IT Service Management. Having an ISO 20000 certification helps you proof to your customers that you are running your...
The Contract Negotiation service offers you assistance when defining clauses and finalizing contracts with your IT service providers, third party providers or suppliers...

ITSM Processes

The correct process design is a key to the success of any business operation. The process design must fulfil and comply with all the customer requirements, but at the...
The ITIL Process Assessment service will help you benchmark your service against industry standards and identify areas for improvements which will positvely affect your...
The ITIL Process Implementation service is a crucial step to transfer the desired service design into its operation. Being part of Service Transition, Process...
A process is defined and managed based on initial customer requirements, but over time the customer requirements change or the environment in which the process is being...

Service Improvement

ITIL Continual Service Improvement service will help you improve the IT services you provide to your customers. This service will identify the areas where you need to...
The Service Improvement Plans (SIP) service will help you design, implement and monitor a strategy for improving your IT services. It will help you understand the...
Project Management is a service that will help you to implement an IT project end-to-end in a successful manner. Using the skills, experience and knowledge we have...
You are in a higher management position in your company - the higher you grow, the more responsibilities you have, the greater the chance of conflicts between your...
Change is often a disruptive process for an organisation: some people embrace change, others resist it. Deploying or improving your ITSM processes will have a similar...

ITIL Lifecycle consultancy

You probably know about Incident Management, Change Management and Problem Management. But are your current processes optimal for your business objectives? And how do...
We provide ITSM Training to individuals, teams or whole organisations who want to explore IT Service Management techniques and best practices in order to apply their...
The Knowledge Management service will help you develop, capture, transfer and share knowledge within your company. This service will create the capability you need to...

ITSM Functions support

The aim of Service Desk Optimisation is to improve your Service Desk function by identifying those aspects of the interaction with your clients that could be handled in...
Your organisation needs to deliver certain results for your business. Improving your service provisioning processes certainly helps improving these results. But what if...
The Technical Management service creates the right processes and procedures to manage your technical teams and achieves the required harmonisation between the different...