Your organisation needs to deliver certain results for your business. Improving your service provisioning processes certainly helps improving these results. But what if the structure of your organisation blocks the efficient delivery of your services? You would need to have a close look at all the roles and responsibilities in your organisation and find out who is best positioned to do what.
An optimal organisational structure depends on your business objectives, which brings with it constraints in budget and headcount. How many staff can you afford to be in touch with the customer? What processes are run in the backoffice? Is it affordable to have all internal services dealt with in-house or is outsourcing a better option? We can advise you about these questions and more in the area of organisation design.