Service Desk Optimisation

The aim of Service Desk Optimisation is to improve your Service Desk function by identifying those aspects of the interaction with your clients that could be handled in a more efficient and effective way, thus improving your performance, easing the communication with the customer and accelerating incident resolution. This service also focuses on assessing your current Service Desk performance, identifying needs or opportunities for improvement, recommending and implementing those improvements which inevitably will result in improved customer satisfaction.

The Service Desk, as the front line of your IT business and representing your company culture and attitude, is definitely something which requires higher or even highest attention.