The Knowledge Management service will help you develop, capture, transfer and share knowledge within your company. This service will create the capability you need to manage your knowledge and make it available anytime, anywhere and accessible by authorized personnel. It will develop a capability to transfer knowledge between individuals or teams as well as transferring knowledge between the ITIL lifecycle stages: from Strategy through Design, Transition, Operation and CSI. The Transition of knowledge is vital to the success of the execution of IT processes and the Knowledge Management service will focus on making sure your IT processes have the correct and always up-to-date knowledge.
By executing the Knowledge Management properly, over time you will develop Wisdom which will be an unique capability of your company to make well-informed strategic decisions.