You probably know about Incident Management, Change Management and Problem Management. But are your current processes optimal for your business objectives? And how do you know what is the best way to run these processes? In addition, you can wonder if there are other ITSM processes that you may benefit from or if there is even a great gap in your processes that needs to be filled.
ITSM Process Design answers these questions by analysing your existing processes and improving these where needed. It also helps you implement new processes where needed and stays in touch to improve these regularly.