Service Improvement Plans

The Service Improvement Plans (SIP) service will help you design, implement and monitor a strategy for improving your IT services. It will help you understand the problems your customer is experiencing, quantify the problems in measurable metrics, conduct a gap analysis and create a strategy for improvement. The Service Improvement Plan captures a complete view of the problem, outlines the strategy for improvement, identifies the stakeholders, lists the tasks each individual should take in order to achieve the desired goal and plans to measure and monitor the actual improvements which will ensure a truly improved service and satisfied customer.

We recommend combining this service with the IT Continual Service Improvement service for a complete assessment and scaling of the improvement activities.