ITIL Continual Service Improvement service will help you improve the IT services you provide to your customers. This service will identify the areas where you need to improve in order to satisfy and even exceed your customers' expectations. It will help you ensure that you understand the business requirements and if those have been changed over time, it will align your IT services to the business expectations.
Implementing IT Service Management is not a one-time effort. You always need to monitor your customers' satisfaction by obtaining the needed feedback and analyse if there is some misalignment of what has been agreed initially and whether your IT service actually meets the business needs over time. The business requirements change over time due to the dynamics of the environment the business is being run. You, as an IT service provider, need to ensure that you are in alignment with the ever changing business needs and you are able to adequately respond to the new conditions and needs. This service will help you achieve exactly that goal. It will help you assess your customers' satisfaction, analyze the gaps, identify the areas for improvement, create service improvement plans and implement them.
We live in a constantly changing environment, so if you want to stay in business make sure you follow the trends and stay up-to-date.