A process is defined and managed based on initial customer requirements, but over time the customer requirements change or the environment in which the process is being followed change; hence, the process itself needs to adapt to the new conditions and requirements. Process improvement is an important piece of service management, as it adapts the service provider to the new environmental changes or the new requirements.
Without process improvement you risk turning obsolete or even worse, you may get out of business due to the competitors that are more innovative than you.
What we offer to you is the ITIL Process Improvement service, which will ensure that you are following the customer requirements and continuously meet or exceed your customer expectations.
Everything changes over time, so you should as well!