The ITIL Process Implementation service is a crucial step to transfer the desired service design into its operation. Being part of Service Transition, Process Implementation makes sure that whatever has been developed during the Service Design phase is properly understood by the operations teams and is handed over with all its specifics. Knowledge transfer is a key factor for further success of the transition and special care must be taken to make it successful.
Process implementation is not an easy task mainly due to possible resistance of the involved staff. The words "We have always done it this way, why should we change it?" are the most common to hear when it comes to implementing something new within an existing environment. Also training staff to adopt a new process must encourage sufficient motivation, so you can get the buy-in from everyone.