ITIL Process Design

The correct process design is a key to the success of any business operation. The process design must fulfil and comply with all the customer requirements, but at the same time it needs to ensure that it can be managed with the existing resources who will support and operate it. The design must also take into consideration all kinds of constrains related to the business and its nature - environment, people, products, partners, government bodies, authorities and many others.

There are many ways to design a process, but the best one will encompass all external and internal factors in a unique combination. This will ensure the most effective and efficient use of the resources and produce the desired process outcomes with the least effort. Bad design will affect your productivity and waste your resources, which eventually may lead to loss of credibility among your customers and eventually get you out of business.